Return & Refund Policy

At Silvora by Soubhagya Jewellers, we value our customers and aim to provide a smooth and transparent experience when purchasing jewellery from us.

Last Updated: 27/08/2026

1. Return Eligibility

Customers may request a return of an eligible jewellery product within [14 days] from the date of delivery, subject to the conditions mentioned in this policy.

The jewellery product must be unused, unworn and maintained in its original condition.

2. Conditions for Return

To be eligible for a return, the following conditions may apply:

• The jewellery must be unused and unworn.
• The jewellery must be returned in its original condition.
• Original invoice or proof of purchase must be available.
• Original jewellery packaging should be retained.
• Original certificates, tags and documents supplied with the jewellery should be returned where applicable.
• The product should not have been altered, resized, repaired or modified by a third party.

3. Non-Returnable Jewellery

Certain jewellery products may not be eligible for return due to their nature, customization or other applicable conditions.

• Customized or specially made jewellery.
• Personalized or engraved jewellery.
• Jewellery that has been resized or modified at the customer's request.
• Jewellery that has been damaged, worn or altered after delivery.
• Products that are not returned with applicable original documents or certificates, where required.

4. How to Request a Return

To request a return, customers should contact Soubhagya Jewellers using the contact details provided on this page.

Customers may be required to provide the order number, invoice details, photographs of the jewellery and other information necessary to process the return request.

The return request will be reviewed before approval.

5. Jewellery Inspection

Once the returned jewellery is received, it may be inspected to verify its condition, authenticity, documentation and compliance with the return conditions.

The return or refund will be processed only after the product passes the applicable inspection.

6. Return Shipping

Return shipping arrangements and applicable charges will depend on the reason for the return and the circumstances of the order.

Customers should not send jewellery to an address that has not been confirmed by Soubhagya Jewellers.

7. Refund

If a return is approved and a refund is applicable, the refund amount will be determined after completion of the required inspection and verification.

The refund may be processed through the applicable payment method or another permitted refund method communicated by Soubhagya Jewellers.

8. Refund Processing Time

Once a refund is approved, the refund will be initiated within the applicable processing timeframe.

The time taken for the amount to reflect in the customer's account may depend on the payment gateway, bank or financial institution.

9. Damaged or Incorrect Jewellery

If a jewellery product is received damaged, defective or different from the product ordered, the customer should contact Soubhagya Jewellers as soon as possible after delivery.

Customers may be required to provide photographs, videos, packaging details, order information or other evidence to help us investigate the issue.

10. Original Invoice and Certificates

Customers should retain the original invoice, jewellery certificate, product documentation, tags and packaging supplied with the jewellery.

These documents may be required during the return and refund verification process.

11. Return Misuse

We reserve the right to review and reject return requests where there is evidence of misuse, fraudulent activity, product alteration, damage caused after delivery or violation of the applicable return conditions.

12. Contact Us

If you have any questions regarding returns or refunds, please contact us using the details below.